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Frequently Asked Questions (FAQ)
Answers to the most common questions about buying and importing with AutoAccess.
Does the listed price include shipping and transport costs?
What percentage deposit do I need to pay to reserve a car?
Where do I make my deposit and balance payments?
Can I inspect the car before paying deposit?
Which port in China are cars shipped from?
What documents will I receive for my imported car?
Do you handle customs clearance at my destination country?
Can I choose shared container or private full container for my car?
How long is total shipping time from China to Africa?
Can I order more than one car at once?
Are your cars brand-new or used?
Can I request a car model I do not see on your website?
Is my deposit refundable if I change my mind?
What happens if the ship gets delayed?
Do you sell electric and hybrid cars?
Can I pay only in FCFA and USD?
How do I track my car after shipment?
Can I cancel my order after the car is loaded on the ship?
What condition are your used cars in?
Do you provide warranty for imported cars?
Can I visit your office in China to view cars?
What African countries do you ship cars to?
What do I do after my car clears customs?
Can I modify or upgrade a car before shipment?
How do I contact AutoAccess support?