Refund Policy

Please carefully read our refund policy before placing any deposit payment.

1. Reservation fee

The 50% deposit you pay upon vehicle confirmation is a reservation fee for your selected vehicle.

2. Non-refundable circumstances

Deposits are non-refundable under these circumstances:

• If you change your mind or cancel your order voluntarily after we have reserved the vehicle and started export document preparation.
• If you fail to complete payment of your remaining balance within agreed timelines. In this case your reserved vehicle may be released for sale to other clients and your deposit will not be returned.
• Refunds will not apply for delays caused by shipping line schedules, port congestion, destination country customs rules or third-party logistics issues which are outside our direct control.

3. Limited refund scenario

A full or partial refund will only be considered if we cannot source or deliver the exact vehicle matching your confirmed specification and VIN number, and we have no equivalent replacement vehicle available to offer you. Our team holds full authority to decide the refund amount and processing timeline in this rare situation.

4. Refund processing

If a refund is approved by AutoAccess management, funds will be processed back via our representative office. Refund processing may take up to 30 business days to complete. No interest will be paid on any refunded sums.

5. No-refund condition after shipment

Once your vehicle has already been loaded onto the vessel at Nansha port, no refunds or order cancellations are possible for any reason.

All transactions are governed under this policy, by placing deposit you agree fully to these terms.